“We’re growing across North America — but growth without insight is just chaos. Synaply helps us see what’s working, where to grow, and where our teams need support. It’s become essential.”
— Joyce Green, Director of Operations, Oasis Clothing Bank
Oasis Clothing Bank isn’t your average nonprofit. With a mission that combines environmental responsibility, job creation, and community support, they’re rapidly expanding their donation bin network across North America. But with that expansion comes complexity — more regions, more partners, more logistics — and a sales motion that now includes municipalities, retailers, and commercial property groups.
The Challenge: Scaling Bin Placement Without Losing Team Alignment
As Oasis pushed into new cities, their bin placement reps and partnership teams faced growing challenges. Every region had a different process, different objections, and different local insights. Without a centralized way to capture and learn from these experiences, expansion felt reactive. Successes in one region didn’t translate to others. Strategic blockers — like zoning issues or partnership bottlenecks — only surfaced in hindsight.
Meanwhile, teams in logistics, community engagement, and ops lacked context on where new bins were going and how quickly placement reps were advancing deals. The result? Misalignment, duplicated effort, and missed opportunities to move faster.
The Solution: Structured Check-Ins That Power Sales and Ops Together
With Synaply, Oasis Clothing Bank now runs weekly, structured check-ins across their sales, ops, and placement teams — capturing wins, challenges, regional insights, and objections in real time.
Reps log not just their pipeline progress, but what language is resonating with property managers, which areas are seeing traction, and what tools they wish they had. These insights get automatically summarized and surfaced for leadership — helping prioritize expansion strategies based on real, on-the-ground data.
Behind the scenes, ops and logistics leads use the same stream of insights to prepare for new bin placements, shift resources, and resolve potential conflicts before they delay rollout.
The Impact: Faster Expansion with Fewer Growing Pains
- 60% faster onboarding of new sales reps using insights from top performers
- 50% improvement in cross-regional knowledge sharing
- Reduced placement delays by spotting blockers before they stall expansion
- Leadership alignment on weekly territory performance without added meetings
“It’s not just that we’re growing faster — we’re growing smarter. The feedback loop from our teams is finally tight, and that’s changing how we plan and execute every move.”
— Joyce Green, Director of Operations, Oasis Clothing Bank
As Oasis Clothing Bank continues its mission to turn donations into dignity — and bins into economic opportunity — Synaply acts as the internal infrastructure that keeps their team synced, strategic, and scaling with purpose.
